/tags/united united en-US Copyright Mon, 10 Apr 2017 21:27:00 GMT /news-partners/2017-04-10/have-an-airline-complaint-dont-call-the-airline-tell-the-dept-of-transportation An annual study gives airlines the highest scores for quality in the 26 years the ratings have been compiled. But the ratings don't fully reflect the experience of the American air traveler. Mon, 10 Apr 2017 21:27:00 GMT /news-partners/2017-04-10/have-an-airline-complaint-dont-call-the-airline-tell-the-dept-of-transportation Laurel Wamsley